Warranty & Maintenance

Product Registration

Register your TAGWOOD BBQ within 30 days of purchase to activate your Limited Warranty and receive important product safety notifications.

Email: info@tagwoodbbq.com

Please include:

  • Your contact information

  • Product serial number

Failure to register does not eliminate your legal rights where prohibited by law but may delay warranty processing or product recall notifications.

Before You Install

Residential Outdoor Use Only

TAGWOOD BBQ grills are designed exclusively for residential outdoor use.

The following uses immediately void all warranties:

  • Commercial use

  • Rental use

  • Institutional use

  • Multi-family common areas

Installation Responsibility

Installation must comply with all applicable:

  • Local building codes

  • Fire codes

  • Mechanical codes

  • Safety regulations

The owner is solely responsible for:

  • Obtaining required permits

  • Scheduling inspections

  • Ensuring the supporting structure is capable of safely supporting the grill, fuel, food, accessories, and all operating loads.

Failure to properly install the grill may result in property damage, serious injury, or death.

Tagwood BBQ is not responsible for damages resulting from improper installation or failure to comply with local regulations.

Assembly Warning

WARNING

Wear protective gloves during assembly and installation.

Metal components may contain sharp edges capable of causing cuts or lacerations. Handle all parts carefully.

Important Safety Warnings

Carbon Monoxide Danger

DANGER

Burning charcoal or wood produces carbon monoxide, an odorless gas capable of causing serious injury or death.

Never operate this grill:

  • Indoors

  • Garages

  • Enclosed patios

  • Tents

  • Campers

  • Vehicles

  • Any partially enclosed area

Symptoms include:

  • Headache

  • Dizziness

  • Weakness

  • Nausea

  • Vomiting

  • Sleepiness

  • Confusion

Move immediately to fresh air and seek emergency medical attention.

Children, elderly individuals, pregnant women, and persons with heart or respiratory conditions are at increased risk.

Grease Fire

DANGER

If a grease fire occurs:

  • Never use water.

  • Close the lid if safe to do so.

  • Restrict airflow.

  • Keep everyone away from the grill.

  • Use only a Class ABC or Class K fire extinguisher when appropriate.

  • Call 911 if the fire cannot be safely controlled.

Failure to follow these instructions may result in serious injury, death, or property damage.

California Proposition 65

WARNING

This product can expose you to chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

For more information visit:

www.P65Warnings.ca.gov

Cleaning & Maintenance

Proper maintenance is essential to maximize the life, appearance, and performance of your grill.

Failure to properly clean and maintain the grill significantly increases the risk of fire and may void warranty coverage.

Regularly remove:

  • Grease

  • Ash

  • Creosote

  • Soot

The owner is responsible for routine inspection and maintenance of the grill and any connected ventilation systems.

Damage resulting from inadequate maintenance is not covered under warranty.

Cleaning Guides

How to Properly Clean Your TAGWOOD BBQ Grill


How to Restore & Maintain Your TAGWOOD SI Grill Paint (Step-by-Step Guide)

Important Care Notes

  • Always clean the grill after it has completely cooled.

  • Heavy-duty scrubbers should only be used on cooking grates.

  • Never use abrasive tools on painted or stainless steel surfaces.

  • Contact TAGWOOD BBQ before performing major restoration if you are unsure of the proper procedure.

Stainless Steel Care

Our stainless steel models are manufactured using premium 304 stainless steel, which offers excellent corrosion resistance but is not completely immune to rust.

Rust may occur due to:

  • Salt exposure

  • Coastal environments

  • Chlorides

  • Harsh chemicals

  • Surface scratches

  • Lack of maintenance

Care Recommendations

  • Clean regularly using mild detergent and a soft cloth.

  • Rinse away salt deposits regularly.

  • Avoid harsh chemicals.

  • Use appropriate stainless steel protectants when necessary.

If rust appears:

  • Clean using a nylon brush or abrasive pad following the grain.

  • Use citric acid, vinegar, or commercial stainless steel cleaners.

  • Thoroughly rinse afterward.

  • Passivate the surface whenever appropriate.

Cold-Rolled Steel Care (SI Models)

Our SI Series grills are manufactured from cold-rolled steel.

Because of the characteristics of this material, the following conditions are normal over time:

  • Surface rust

  • Oxidation

  • Heat discoloration

  • Patina

These conditions are cosmetic only and do not affect the structural integrity or performance of the grill.

Care Recommendations

We recommend periodically:

  • Lightly sanding affected areas

  • Applying high-temperature rust-preventive paint

Additional Care for SI Models

To maximize the lifespan and appearance of your SI grill, we recommend the following routine maintenance:

  • Apply a light coat of cooking oil to exposed steel surfaces to help reduce moisture exposure.

  • Regularly inspect the grill for signs of surface oxidation.

  • Treat any rust or oxidation promptly to prevent it from spreading.

  • Perform periodic restoration when needed by lightly sanding affected areas and applying a high-temperature, rust-preventive paint.

Important: Without proper maintenance, surface oxidation may develop in a relatively short period of time, particularly in humid, coastal, or salt-air environments. Routine care is essential to preserve the appearance and longevity of your grill.

Surface rust, oxidation, discoloration, and normal wear are inherent characteristics of cold-rolled steel and are not covered under warranty.

Routine Inspection

Transportation, movement, and normal use may loosen fasteners over time.

Regularly inspect and tighten all screws to maintain:

  • Safety

  • Structural integrity

  • Proper operation

  • Long-term performance

  • Appearance

A specially designed hex key is included with your grill.

Shipping Damage

Inspect your grill immediately upon delivery.

Shipping damage must be reported within 30 days of delivery.

Please retain all original packaging until the inspection process has been completed.

Claims submitted after this period may be denied.

Limited Warranty

This Limited Warranty applies only to the original retail purchaser, is non-transferable, and requires proof of purchase.

The warranty covers manufacturing defects in materials, workmanship, and parts during the applicable warranty period, subject to inspection and verification by Tagwood BBQ.

Approved defective products or parts will be repaired or replaced at Tagwood BBQ's discretion.

Tagwood BBQ will cover shipping costs for approved replacement parts. Labor, installation, reinstallation, and any related expenses are the responsibility of the owner.

Tagwood BBQ reserves the right to inspect and evaluate any product before approving a warranty claim and may deny coverage if it determines the claim does not meet the terms of this Limited Warranty.

Warranty Does Not Cover

This Limited Warranty does not cover products that have been:

  • Improperly used

  • Abused

  • Altered or modified

  • Repaired by unauthorized personnel

  • Improperly assembled

  • Improperly maintained

  • Damaged by corrosive agents

  • Subjected to excessive loads

  • Used contrary to the instruction manual

  • Used for commercial, rental, institutional, contract trade, or other non-residential purposes

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Buyer's remorse

  • Rust

  • Corrosion

  • Surface rust or oxidation

  • Heat discoloration

  • Coastal or salt-air corrosion

  • Scratches

  • Stains

  • Dents

  • Cosmetic wear

  • Changes in finish due to use, environment, or maintenance practices

  • Damage caused by improper storage

  • Damage caused by chemical cleaners

  • Damage caused by treated lumber or chemically enhanced fuels

  • Damage resulting from improper maintenance

  • Abuse, misuse, negligence, accidents, or unauthorized repairs

  • Incidental, indirect, consequential, exemplary, special, or punitive damages, including property damage, loss of use, or loss of profits, to the maximum extent permitted by law.

The cosmetic conditions listed above are aesthetic in nature and do not affect the functionality or structural integrity of the product.

Note: Some discoloration may occur on certain parts of the grill due to exposure to extreme cooking temperatures. This is considered normal wear and tear and is not covered under warranty.

Warranty Limitations

Any modification, drilling, welding, cutting, alteration, or unauthorized repair immediately voids this Limited Warranty.

The use of non-Tagwood BBQ accessories or replacement parts may compromise product safety and performance and may void warranty coverage.

Tagwood BBQ assumes no responsibility for damages resulting from unauthorized modifications or the use of third-party accessories.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this express Limited Warranty except where prohibited by law.

Some states do not allow limitations on the duration of implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

Warranty Periods

5-Year Limited Warranty

BBQ01SS, BBQ02SS, BBQ03SS, BBQ03SSB, BBQ04SS, BBQ05SS, BBQ05SSB, BBQ06SS, BBQ08SS, BBQ12SS, BBQ22SS, BBQ23SS, BBQ24SS, BBQ25SS, BBQ26SS, BBQ27SS, BBQ28SS, BBQ33SS, BBQ37SS

3-Year Limited Warranty

BBQ02SI, BBQ07SS, BBQ09SS, BBQ12SI, BBQ18SS

2-Year Limited Warranty

BBQ03SI

1-Year Limited Warranty

BBQ18SI, BBQ45LI, BBQ45LF, BBQ45SF, BBQ60LI, BBQ60LF, BBQ60SF

How to Submit a Warranty Claim

Please email info@tagwoodbbq.com with:

  • A photo of the damaged part

  • A copy of your purchase invoice

  • Your product serial number

  • A contact phone number

Subject: Warranty

Our Customer Support Team will contact you within 48 hours with instructions for the next steps.

Product Changes

Tagwood BBQ reserves the right to modify product designs, specifications, materials, finishes, and components at any time without prior notice and without any obligation to update products previously manufactured or sold.

Actual products may vary slightly from photographs due to continuous product improvements.

Liability Disclaimer

The importer and Tagwood BBQ assume no responsibility for personal injury, death, or property damage resulting from:

  • Improper installation

  • Improper use

  • Failure to follow the instruction manual

  • Lack of routine maintenance

  • Failure to comply with applicable building, mechanical, fire, or safety codes

The owner is solely responsible for ensuring the product is installed, operated, inspected, and maintained in accordance with all applicable instructions and regulations.

Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

By purchasing or using this product, you and Tagwood BBQ agree that any dispute, claim, or controversy arising out of or relating to this product, its warranty, or its use shall be resolved exclusively through final and binding individual arbitration and not in a court of law.

Both parties agree that claims may only be brought on an individual basis and not as part of any class action, collective action, representative action, or consolidated proceeding.

Arbitration shall be administered under the rules of the American Arbitration Association (AAA), and judgment upon the arbitrator's award may be entered in any court having jurisdiction.